Contact Us
Got a question about one of our reviews, spotted an outdated bonus figure, or want to flag something we've missed? This page explains what Online Casinos can help with and what falls outside our reach as an independent comparison site.
What we can help with
Online Casinos covers online casinos available to players in the United States, with a particular focus on welcome bonuses like the ones you'll see ranked on our homepage — offers such as Raging Bull's 410% match up to $10,000, Uptown Aces' 600% new-player bonus or Ignition's 300% welcome package. If you've read one of our reviews and have a question about how we reached a rating, why an operator sits where it does, or whether a bonus figure has changed since we last checked it, that's exactly the kind of message we want.
- Corrections — an offer, a wagering figure or a licensing detail that's changed
- Feedback on a review or comparison table
- Suggestions for a licensed US casino we haven't covered yet
- General questions about how our ranking and research process works
What we cannot help with
We are a review and comparison publisher, not a casino operator. That means there are things we genuinely cannot resolve, even though the message might land in our inbox:
- Account issues — password resets, verification delays or locked accounts belong with the casino you signed up with, not with us
- Withdrawals and deposits — payout timing, declined transactions or missing funds need to go through the operator's own customer support
- Bonus disputes — if a promotion didn't credit or a wagering requirement seems off, the casino's terms and conditions page and its support team are the right first stop
- Legal or financial advice — we write general information, not advice tailored to your situation
Every casino we list operates its own customer support channel — usually live chat, email, or a help centre — and that's the fastest route to a fix for anything account-specific.
If gambling has stopped feeling fun
If you or someone you know is finding it hard to control spending or time on casino sites, that's worth acting on early rather than late. Most licensed US operators offer deposit limits, time-outs and self-exclusion tools directly in the account settings — set them before you play, not after a session goes wrong. Our Responsible Gambling page has more detail on setting limits, spotting warning signs, and where to find support services if things start to feel unmanageable. This isn't something we can resolve through a contact form, but it is something we take seriously as part of how we cover this industry.
Before you write in
A few checks that often save a round trip:
- If your question is about how our ratings work or who's behind the site, our About Us page covers our research approach and independence
- If it's about a specific bonus term, wagering requirement or eligibility rule, check the operator's own terms page first — we summarise headline offers, but the casino holds the full, current terms
- If it relates to how we use information you send us, our Terms and Conditions page sets that out
We read every message that reasonably falls within what a review site can act on, and we'd rather point you to the right place quickly than leave you waiting on something we can't fix. Commercial partnerships with the operators we list never decide how we respond to feedback or corrections — that separation is part of why the site exists in the first place.